It's a well known fact that it is far more difficult to gain new customers than retain them! Unfortunately many businesses focus entirely too much on customer acquisition and neglect customer retention. Businesses must go out of their way and transform their customers into friends, advisors and partners. More
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posted by Admin
May, 25 2010
The Secrets of Building Customer Loyalty
posted by Admin
May, 17 2010
Generation Y explained and Networking - the benefits and you
Generation Y explained. Networking Benefits.
Social research group Mccrindle have recently published a very readable report into the employment of generation Y employees. Some of you non-generation Y'ers may find it insightful knoweldge. Click below to download report.
http://www.platinummix.com.au/mccrindlereport
A special mention should go to
posted by Admin
Jan, 13 2010
The Importance of Customer Service
Due to the recent encounters of poor customer service, I think it is essential to re-iterate the importance of creating an excellent customer experience all the time. Becky’s own experience with a contractor was pretty appalling to say the least. The contractor not only assumed a lack of understanding (and lack of intelligence), but also proceeded to berate other customers (to a potential customer). More
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